Hooray! You won tickets from KUTX! Some shows require you to pick up tickets from KUTX, others don’t. To find out how to get your tickets, follow the steps below.
STEP 1: FIND YOUR SHOW
Find your show in the list below and note the ticket type, then continue on to Step 2.
. . .
KUTX 5th Birthday: John Cusack Live + High Fidelity at Bass Concert Hall/ June 15 / hard tickets / must be picked up by 5pm Friday!
Whiskey Shivers at Scoot Inn / June 15 / guest list /submitted
Belle & Sebastian at ACL Live / June 16 / email
Shakey Graves at Stubb’s /June 16 / hard tickets / must be picked up by 5pm Friday!
KUTX Sunday Morning Jazz Presents Gregory Porter at The Long Center/ June 20 / hard tickets / ready; call ahead
Caroline Rose at Stubb’s Indoor / June 21 / hard tickets / ready; call ahead
King Gizzard & The Lizard Wizard at Stubbs / June 22 / hard tickets / ready; call ahead
After Dark at the Austin Ice Cream Festival / June 23 / email
The Regrettes at Stubb’s Indoors / June 23 / guest list
KUTX Presents Stars at Mohawk/ June 26 / guest list
Brit Floyd at ACL Live / June 27 / email
KUTX Presents David Ramirez at Parish / June 29 / guest list
Weezer and Pixies at Austin360 Amphitheatre / June 30 / hard tickets / ready; call ahead
Quiet Slang at Barracuda / July 2 / guest list
Willie Nelson’s 4th of July Picnic / July 4 / hard tickets / ready; call ahead
Fantastic Negrito at Antone’s / July 5 / guest list
Jawbreaker + A Giant Dog at The Long Center / July 13 /will call
Unknown Mortal Orchestra at Stubb’s / July 13 / hard tickets /ready; call ahead
Violent Femmes and Echo & The Bunnymen at ACL Live / July 13 /email
Smashing Pumpkins at Frank Erwin Center / July 16/ hard tickets / ready; call ahead
Lake Street Dive at ACL Live / July 21 / email
Animal Collective at The Paramount / July 23 / hard tickets / not in yet!*
Jeff Beck at ACL Live / July 26 / email
The English Beat at Scoot Inn / July 26 / guest list
Israel Nash / July 27 / Scoot Inn / guest list
KUTX 5th Birthday Concert Series: Beach House at ACL Live / July 31 / email
Phish at Austin360 Amphitheater / July 31 / hard tickets / ready; call ahead
Erasure at ACL Live (Tickets won are for Aug. 7 show) / Aug 7 & 8 / email
Givers / Aug 15 / Antone’s / guest list
Lyle Lovett and His Large Band / Aug 24 / ACL Live / email
KUTX 5th Birthday Concert Series: Jason Isbell & The 400 Unit at Bass Concert Hall / Aug 25 / hard tickets / not in yet!*
Ben Harper & Charlie Musselwhite at Stubb’s / Sept 4 / hard tickets / not in yet!*
KUTX is proud to support the Waterloo Music Festival at Carson Creek Ranch / Sept 7-9 / email (by week of fest)
Grizzly Bear at Stubb’s / Sept 12 / hard tickets
Punch Brothers at Bass Concert Hall / Sept 13 / hard tickets / not in yet!*
Lucius at The Paramount / Sept 14 / hard tickets / not in yet!*
KUTX Presents First Aid Kit at ACL Live / Sept 18 / email
Govt Mule / Sept 19/ ACL Live / email
Eleanor Friedberger at 3Ten ACL Live / Sept 19 / email
Jade Bird at Antone’s / Sept 19 / guest list
Future Islands at Stubb’s / Sept 22 / hard tickets / not in yet!*
The Jesus Lizard / Sept 22 / ACL Live / email
Liz Phair / Sept 27 / Mohawk / guest list
MC50 at Mohawk / Sept 28 / guest list
The Dandy Warhols at ACL Live / Sept 28 & 29 / email
The Decemberists at Bass Concert Hall / Sept 29 / hard tickets / not in yet!*
Lord Huron at Stubb’s / Sept 29 / hard tickets / ready; call ahead
David Byrne / Oct 10 / Bass Concert Hall / hard tickets / not in yet!*
Austin City Limits Hall of Fame at ACL Live / Oct 25 / email
Courtney Barnett at Stubb’s / Oct 27 / hard tickets / ready; call ahead
Gary Clark Jr at ACL Live / Dec 3-5 / email
Brian Wilson Presents The Christmas Album Live at ACL Live / Dec 15 / email
Fleetwood Mac at the Frank Erwin Center / Feb 9, 2019 / hard tickets / ready; call ahead
. . .
Don’t see your show listed? Holler at us.
* Hard tickets not in yet? We’ll send you an email when they are.
STEP 2: CLAIMING YOUR TICKETS
The ticket type next to your show will determine how you receive your tickets.
EMAIL: Your tickets will be emailed to you by KUTX or the event promoter, no later than the morning of the show. (Be sure to check your spam folder.)
WILL CALL: Your tickets will be at the event Box Office. Tickets will be in your name, so you’ll need a picture ID to claim them.
GUEST LIST: Your name, +1, will be on a list at the door. Bring your ID!
HARD TICKETS: Your tickets, badges, or wristbands must be picked up from KUTX’s front desk. Please give us at least one business day to get them ready for you (especially if you won them on a weekend, because Mondays are hard for everybody.) Before you make the trip to KUTX, we highly recommend calling our Front Desk (512-471-1631) to ensure your tickets are ready. (If you don’t call ahead and your tickets aren’t ready when you arrive, KUTX is not responsible for your traffic-induced headache.) For directions and parking, please scroll down to the FAQ section, below. And, for the love of all that is good and holy, please read the next paragraph …
IMPORTANT! PLEASE READ THIS PART, REGARDLESS OF TICKET TYPE:
KUTX is open Monday-Friday, 8 A.M. to 5 P.M. We are closed weekends and holidays (despite the live humans you hear on our air.) This means that if you’re trying to pick up your tickets at 5:05 on the day of the show, or trying to reach us on Saturday because you haven’t received your email tickets, you are what we call s*** out of luck. Hard tickets must be picked up no later than 5 P.M. on the last business day prior to the show.
We are not able to assist you with hard tickets, emailed tickets, or guest list changes on weekends, holidays, or after-hours on weekdays, so please do not ask this of us, because we will say no, and we hate saying no (but we will say it anyway.)
FREQUENTLY ASKED QUESTIONS
. . . about WILL CALL & GUEST LIST:
I can’t go to the show. Can you put my friend’s name on the list instead?
If it’s 5 or more business days out from the show, contact us – we can most likely make that change. If it’s the day of the event (or last business day before), you’ll need to contact the venue or box office to make changes.
I’m at the show, but the box office/door is telling me I’m not on the list!
You won free tickets, you’re feelin’ cool, and then you’re denied entrance at the door: NO FUN. Thankfully, this happens about as often as snow in Austin. But if it happens, please call 512-471-6150 and follow the recorded instructions. We’ll do our best to assist you. If we’re unable to assist you, we’ll find a way to make it up to you.
. . . about EMAIL:
When will I receive my tickets by email?
We usually receive e-tickets from promoters a couple days before the show, and we email them to winners as soon as we get them. If it’s one business day away from the show and you haven’t received your tickets, check your spam folder. If you still don’t find them there, feel free to contact us, as it’s quite possible that the Human Radio Host took your email down incorrectly. However, be sure to contact us the last business day before your show, as we’re closed evenings, weekends, and holidays (but you know that already because you read all that important stuff in Step 2.)
I can’t go to the show. Can I give my tickets to a friend?
Sure! We’re still going to email them to you, but you can forward them to a friend. Once they’re in your inbox, they’re yours to use as you please.
It’s Saturday and the show is tonight and I still don’t have my e-tickets! Help!
WHAT? I CAN’T HEAR YOU. THE CELL PHONE RECEPTION AT IKEA IS TERRIBLE.
. . . about HARD TICKETS:
Where is KUTX located?
We are located in the Belo Center for New Media, on the corner of Dean Keeton and Guadalupe, on the campus of the University of Texas (the exact address is 300 W. Dean Keeton, 78712.) We’re on the first floor, at the west end of the building (you’ll see big metal letters over our lobby door.)
Is there parking at KUTX?
YES! Our parking spaces are in the alley behind the Belo Center. This alley is one-way, and only accessible from Whittis Avenue, not from Guadalupe. You may park in any space marked “30 Minutes with Flashers.” Remember to turn on your flashers or you might be ticketed by the University of Texas (and then it really wouldn’t be a free show anymore, would it?)
I can’t make it to KUTX. Can someone else pick up my hard tickets for me?
Sure! Just call the front desk (512-471-1631) and let them know the name of the person who’ll be picking them up.
I live outside of Austin. Can you mail them to me?
We can, but the best option is still to have someone pick them up for you. We don’t send tickets by certified mail and are not responsible for their loss.
It’s Saturday and I forgot to pick up my tickets and the show is tonight! Can someone meet me at the station to give me my tickets?
But I hear a host on the air – can’t they just give them to me?
For their safety, hosts are not asked to answer the door outside business hours. (Also, the ticket drawer is locked after-hours. Our hosts love live music way too much to be trusted with the key.)
Help! I picked up my tickets, but then I lost them. What do I do?
Once picked up, tickets are the winner’s responsibility, as KUTX does not track seat assignments or ticket numbers issued to winners. Our advice is to contact the box office and let them know you won tickets from KUTX but lost them (sometimes they might be able to help you in this situation.) Pro-tip! When you pick up your tickets, take a picture of them with your phone so you have proof of your seat assignment and/or barcode. If your tickets are lost, you might have a better chance of getting a replacement issued by the box office. If it’s at least one business day out from the show, contact us and we’ll ask the promoter to reissue your tickets.
. . . about CANCELLED SHOWS:
The show I won tickets to was canceled. Can you give me tickets to another show?
If the show was canceled due to an error on KUTX’s part, we will absolutely make good on it. If it was canceled due to situations outside of KUTX’s control (i.e., inclement weather, artist cancelation, etc.), we cannot offer you tickets to another show. In most cases where a show is rescheduled, your tickets will be good for the new date (we’ll usually send you an email to confirm this.) However, in a case where a promoter or artist cancels a show with no make-up date, and purchased tickets are refunded, we cannot offer you tickets to another show.
Listeners who have won tickets from KUTX are not allowed to win tickets again for 90 days. However, if you won tickets to a show that’s been canceled, your 90-day period resets; you are free to call in to win tickets again.
Not satisfied with any of these answers? Holler.