You won tickets from KUTX, but you have questions about your tickets. This page is here to help!
In fact, you’re likely here because you received an email from us. If you didn’t receive an email from us within 24 hours of winning your tickets, check your spam first, then contact us ASAP! Don’t wait ’till the last minute, because …
Read this part before proceeding: KUTX’s lobby is staffed Monday-Friday, 10 A.M. to 4 P.M. Emails are answered Monday-Friday, 9 A.M. to 4 P.M. We are closed weekends, holidays, and weekday evenings (despite the live humans you hear on our air.) This means that if you’re trying to reach us on Saturday because you haven’t received your tickets, you are what we call s*** out of luck. Hard tickets must be picked up no later than 1 P.M. on the last business day prior to the show.
We are not able to assist you with hard tickets, emailed tickets, guest list or will call changes on weekends, holidays, or after-hours on weekdays, so please do not ask this of us, because we will say no, and we hate saying no (but we will say it anyway). Our on-air hosts are also not able to assist you.
FREQUENTLY ASKED QUESTIONS
. . . about TRANSFERRING TICKETS:
I’m not able to go to the show for which I won tickets; can I pass them on to a friend?
Possibly! If they’re hard tickets and you haven’t yet picked them up, call the front desk and have them switch the name on the tickets to the person who will be picking them up. For emailed tickets, you can pass them on to your friend as soon as you receive them by email. If they’re guest list or will call, contact us at least 3 business days before the show – we can change the name on the list to your friend’s name (if it’s less than 3 business days, you may have to contact the venue.)
If you don’t have a friend who’s able to attend in your place, you can donate your tickets to KUTX’s Send a Broke College Student to a Cool Show initiative by emailing us, and we’ll offer your tickets to one of our student interns. If you go this route, you are free to ignore the 90-day rule the next time you’d like to try to call in to win tickets.
. . . about CANCELLED SHOWS:
The show I won tickets to was canceled. Can you give me tickets to another show?
In most cases where a show is rescheduled, your tickets will be good for the new date (we’ll send you an email to confirm this).
When a show is cancelled (with no make-up date) due to situations outside of KUTX’s control (i.e., inclement weather, artist cancellation, etc.), we cannot offer you tickets to another show. Artists and promoters use these ticket giveways to get the word out about their shows, so if we gave you tickets to a different show, that would take promotion away from that show.
Listeners who have won tickets from KUTX are not allowed to win tickets again for 90 days. However, if you won tickets to a show that’s been canceled, your 90-day period resets; you are free to call in to win tickets again.
If you weren’t able to attend a show due to an error on KUTX’s part, we will find a way to rectify the situation, either by requesting additional tickets from the promoter, when possible, or by offering you seats to a Studio 1A session of your choice.
. . . about WILL CALL & GUEST LIST:
I can’t go to the show. Can you put my friend’s name on the list instead?
Maybe! If it’s 3 or more business days out from the show, contact us with you pal’s name and email – we can most likely make that change. If it’s the day of the event (or last business day before, for weekend/holiday shows), you’ll need to contact the venue or venue box office to make changes.
I’m at the show, but the box office/door is telling me I’m not on the list!
You won free tickets, you’re feelin’ cool, and then you’re denied entrance at the door: THAT IS NO FUN. Thankfully, this happens about as often as snow in Austin. But if it does happen, please call 512-471-6150 and follow the recorded instructions. We’ll do our best to assist you. If we’re unable to assist you, we’ll find a way to make it up to you, promise!
. . . about EMAILED TICKETS:
When will I receive my tickets by email?
We usually receive e-tickets from promoters the week of the show, and we email them to winners as soon as we get them. If it’s 1-2 business days away from the show and you haven’t received your tickets, check your spam folder. If you still don’t find them there, feel free to contact us, especially if you didn’t receive an automated email from KUTX shortly after you won your tickets. However, be sure to contact us at least one business day before your show, as we’re closed evenings, weekends, and holidays (but you knew that already because you read all that important stuff above, didn’t you?)
I can’t go to the show. Can I give my tickets to a friend?
Sure! We’re still going to email them to you, but you can forward them to a friend. Once they’re in your inbox, they’re yours to use as you please!
It’s Saturday and the show is tonight and I still don’t have my e-tickets! Help!
WHAT? I CAN’T HEAR YOU. THE CELL PHONE RECEPTION AT IKEA IS TERRIBLE!
. . . about HARD TICKETS:
When can I pick up my hard tickets from KUTX?
You should have received an automated email from KUTX shortly after you won your tickets. (If you didn’t, contact us ASAP!) This email indicated that your hard tickets were “ready” or “not ready.” If they indicated that your tickets were “ready,” the VERY IMPORTANT next step is to call our front desk at 512-471-1631 to confirm that your tickets are actually at our front desk. Once you’ve confirmed that they are, read on for directions, parking, etc. If your tickets were listed on the confirmation email as “not ready,” that means we don’t actually have them here at KUTX yet. We’ll send you an email as soon as they’re here and ready for pickup (and we try to give winners at least five business days to pick them up.)
Where is KUTX located?
We are located in the Dealey Center for New Media, on the corner of Dean Keeton and Guadalupe, on the campus of the University of Texas (the exact address is 300 W. Dean Keeton, 78712). We’re on the first floor, at the west end of the building (you’ll see big metal letters – K-U-T-X – over our lobby doors.)
Is there parking at KUTX?
YES! Our parking spaces are in the alley behind the Dealey Center. This alley is one-way, and only accessible from Whittis Avenue, not from Guadalupe. You may park in any space marked “30 Minutes with Flashers.” Remember to turn on your flashers or you might be ticketed by the University of Texas (and then it really wouldn’t be a free show anymore, would it?)
I can’t make it to KUTX. Can someone else pick up my hard tickets for me?
Yes! Just call the front desk (512-471-1631) and let them know the name of the person who’ll be picking them up for you.
I live outside of Austin. Can you mail them to me?
We can, but the best option is still to have someone pick them up for you. We don’t send tickets by certified mail and are not responsible for their loss.
It’s Saturday and I forgot to pick up my tickets and the show is tonight! Can someone meet me at the station to give me my tickets?
But I hear a host on the air – can’t they just give them to me if I come to the door?
STILL NOPE. The drawer where we keep tickets is locked after-hours, and our hosts love live music way too much to be trusted with the key.
Help! I picked up my tickets, but then I lost them. What do I do?
Once picked up, tickets are the winner’s responsibility, as KUTX does not track seat assignments or ticket numbers issued to winners. Our advice: when you pick up your tickets, take a picture of them with your phone so you have proof of your seat assignment and/or barcode. If your tickets are lost, you might have a better chance of getting a replacement issued by the box office. If it’s at least two business days out from the show, contact us with your seat assignment and we’ll ask the promoter to reissue your tickets.